We are sorry that the item you have purchase has a fault with it. As the item is faulty we are happy to pay for the item to be returned to us.
This can be done by printing out this prepaid 2nd class label.
Please follow these simple steps:
- Print the postage label out by Clicking Here **(Please make sure the ‘Fit to page’ box is NOT ticked or the label will be printed very large)**,
cut around the black line and attach it to the returning package. **Please include a cover note or the invoice so we know who you are**
- Take the item to your local post office.
- Ask the person behind the post office counter for a PROOF OF POSTAGE RECEIPT for the item. This will not cost you anything and covers you in the unlikely event the item was to go missing. Don’t forget to do this.
- Hand over the parcel.
- Then just sit back and wait for us to receive the item. When we have the returning item we will take the appropriate action as discussed.
This prepaid postage label is for the return of faulty goods only. Only print and use this label if you have been emailed this link by Mystical Mayhem. If you use this returns postage label without permission from Mystical Mayhem you will be liable to the charges incurred for the service.
If you wish to pay for any other service (eg: recorded sign for, special delivery, 1st class, standard parcel etc) on top of the service covered by this prepaid label then you do so out of your own pocket. This prepaid label is for 2nd class postage only.
Some of you may wish to use recorded sign for. This service covers you up to £50 and cost approximately 0.95p (proof of postage is free and covers you up to £20 in the unlikely event the item was to go missing). Recorded sign for goes through the same route as 2nd class or 1st class mail, it is not tracked and really only means the royal mail will try where ever possible to get a signature as proof of delivery.