Terms and Conditions of International Shipping

Cancellation of order by us (Mystical Mayhem)
Mystical Mayhem Hippy Clothing reserve the right to deny shipping to any customer for any reason.  If an order has been placed and we wish to deny shipping we will make a full refund to you (the customers) at our earliest convenience (usually the same day, not including bank holidays and weekends).  

Cancellation of order by you (the customer)
If you (the customer) place an order by mistake or decided that for any reason you would like to cancel your order you can only do so until the order has been shipped.  Once the order is in transit then no refunds can be issued.    

Payment Methods
International Economy:
We only accept Worldpay for International Economy items.

 

International Tracked:
All Tracked International items can be paid for using either Worldpay or Paypal.  


 Shipping Address
The shipping address is the address given by you (the customer) to us (Mystical Mayhem) on the checkout screen before proceeding to the secure payment screen.  We will only ship to the shipping address you provide on our website before proceeding to the secure payment screen.  It is your (the customers) responsibility to provide the correct shipping address details so we (Mystical Mayhem) can send your item/s to the correct shipping address.   Mystical Mayhem Hippy Clothing take no responsibility for any wrong information given and any lost or delayed mail that may arise as a consequence.

Customers using Paypal (tracked items only) must have the correct shipping address added on their Paypal account if the address provided on our website does not match the one given to us via Paypal we will issue you with a refund and you will have to go through the payment process again. 

Customs Import Taxes and Charges
Mystical Mayhem Hippy Clothing take no responsibility for any customs charges that you (the customer) may incur when goods are shipped into your country.  Any import/custom charges that may arise related to items you have ordered will be the sole responsibility of you (the customer) and not Mystical Mayhem Hippy Clothing.  Please see your own countries custom rules on import limits.  A customs label will be attached to the front of any international order (not including countries within the EU), this custom label is required by law and will display the actual weight, price and item being imported.   

Shipping Times
Shipping times may vary from that advertised on the shipping cost page.  Mystical Mayhem Hippy Clothing are not responsible of items entering other countries as  custom controls differ from country to country and thus for times may be longer then expected due to unforeseen circumstances at your border control.  Most customers report receiving their international orders within 5 working days to Europe and 8 working days to the rest of the world (excluding bank holidays and weekends) but as stated this subject to customs and border controls.
The Royal Mail state that international items will not be considered lost until after 20 working days for European destinations and 25 working days for all other destinations as this is a reasonable amount of time for items to make it to their
destinations.  If you have used the tracked option we would refund or replace at this point. 

Product and Shipping Prices
Mystical Mayhem Hippy Clothing have tired to make sure all displayed shipping prices and product prices are correct.  If for what ever reason either the product price or shipping price is wrong (due to human or technical error) then we (Mystical Mayhem) reserve the right to cancel any order and amend any wrong information.  The customer can then proceed with a new order if they wish.

Stock
Mystical Mayhem Hippy Clothing sell many unique items of clothing.  If you purchase an item of clothing that has run out of stock  you will receive an email from us (Mystical Mayhem) explaining the situation.  Either a replacement item can supplement the missing item or a refund can be issued upon your (the customer) request. 

Weight
The weight of the items in your shopping basket is an average weight based on a sample of items from that product style in that specific size.  As our clothing is handmade the weight of the clothing does vary slightly from each individual product in each style.

Lost or Delayed Items
Mystical Mayhem Hippy Clothing take no responsibility for lost or delayed items unless customer use the tracked/insured option.  We offer a tracked/insured service for any customers who wish to track the progress of their items.   International customers who use the economy’Non Tracked’ shipping do so at their own risk.

Emails
We email all our customers with a confirmation email once the order is placed and then a dispatch email when the order is shipped, this dispatch email will contain the tracking information if tracked shipping is selected.
It is customers responsibility to check both their inbox and junk folder for these emails as customers are responsible for the tracking of their item.

Web Based Only
Please do not try and come and visit us at the above address as we are a web based company only.   The above address is for customers who wish to correspond with us in writing.  Customers wishing to return items to Mystical Mayhem must first email us and wait for a response. 

For International Returns Policy please see here

About VAT
We are now VAT registered (as of March 2013) but you will have noticed that we have not put our prices up to reflect this.  Our prices are still the same as they were before we became VAT registered.  
We have no intention of putting this cost onto our customers.  We have absorbed this tax and will only increase the price of our products when the products themselves become more expensive for us to produce/purchase.  All customers regardless of country pay the same price for the products we sell.  

 We Don’t make it hard to find our Terms and Conditions
There are at least 3 links to our Terms and Conditions pages on each of our web pages.
You will also have to accept our Terms and conditions before checking out.

EU ODR
http://ec.europa.eu/odr

Returns
Please see here for full international returns policy

 

Mystical Mayhem Clothing is the trading name of Happy Hopping Hippy Ltd, Registration no. 09939509, Registered in England, Unit 11 Beech Tree Park, Bidford on Avon, Warwickshire, B50 4JF, UK