And now for the boring stuff.
–Terms and Conditions–
We except Card payments (through Takepayments), Paypal, Splitpay (monthly instalments) and Apple Pay (through Stripe pay) as secure methods of payment. In each case the payment is not made on our website but you are taken to the secure website of the chosen payment method where you can make payment in a secure online environment. Instalment payments is offered via Splitpay and so if you decided that this service is for you then please read their T&C’s found here.
The shipping address is the address given by you (the customer) to us (Mystical Mayhem) on the checkout screen before proceeding to the secure payment screen. We will only ship to the shipping address you provide on our website before proceeding to the secure payment screen. It is your (the customers) responsibility to provide the correct shipping address details so we (Mystical Mayhem) can send your item/s to the correct shipping address. Mystical Mayhem Hippy Clothing take no responsibility for any wrong information given and any lost or delayed mail that may arise as a consequence.
Cancellation of order by us (Mystical Mayhem)
Mystical Mayhem Hippy Clothing reserve the right to deny shipping to any customer for any reason (it’s very rare that we do this but has to be in the T&C’s). If an order has been placed and we wish to deny shipping we will make a full refund to you (the customers) at our earliest convenience (usually the same day, not including bank holidays and weekends).
Cancellation of order by you (the customer)
If you (the customer) place an order by mistake or decided that for any reason you would like to cancel your order you can only do so until the order has been shipped. Once the order is in transit then no refunds can be issued until the items are returned to us at your expense.
Approximate shipping times are advertised at point of sale, however due to unforeseen circumstances these times are only an estimate and delivery times may be longer than expected.
Mystical Mayhem cannot be held responsible for delayed items as delivery times are subject to the Royal Mails own delivery times. In line with the Royal Mails own missing items policy Mystical Mayhem do not regard an item missing until after 15 working days have passed from the date of posting (not including the date of postage). This period of time is made up of 3 working days for expected delivery and 12 working days for delayed delivery. Luckily mail very rarely goes missing and any mail that does go missing is investigated fully by us as we take missing mail very seriously.
We ask our customers to be patient if they are waiting for items to be delivered. We have no control over the Royal Mails delivery times and can only tell our customers what they tell us. Thankfully its very rare items are delayed or go missing, they normally turn up in good time or as an extreme before the end of the 15 working day period.
Please see the Royal Mail website for full details on their lost mail time period by clicking here
Working days are Tuesday-Friday not including bank holidays. Please see the Royal Mails website for more information on this by clicking here
Product and Shipping Prices
Mystical Mayhem Hippy Clothing have tired to make sure all displayed shipping prices and product prices are correct. If for whatever reason either the product price or shipping price is wrong (due to human or technical error) then we (Mystical Mayhem) reserve the right to cancel any order and amend any wrong information. The customer can then proceed with a new order if they wish.
Mystical Mayhem Hippy Clothing sell many unique items of clothing. If you purchase an item of clothing that has run out of stock you will receive an email from us explaining the situation. Either a replacement item can supplement the missing item or a refund can be issued upon your request.
The weight of the items in your shopping basket is an average weight based on a sample of items from that product style in that specific size. As our clothing is handmade the weight of the clothing does vary slightly from each individual product in each style.
Premium Postage (anything not 2nd class)
If you request us to send any items via special next day delivery, 1st class or a courier service these postage charges are non refundable for any reason after the items have been dispatched.
The use of Other Couriers
From time to time Mystical Mayhem may choose to use couriers other than the Royal Mail for delivery of goods. At such times you will be notified by email of the company who will be delivery your items.
Customers are responsible for the return of goods that are as described, please double check our sizes before ordering. Please see the full refund policy here.
Web Based Only
Please do not try and come and visit us at the above address without first phoning to let us know, we are a web based company that works out of a warehouse but are happy to see people after they have given us a heads up. The above address is for customers who wish to correspond with us in writing. Customers wishing to return items to Mystical Mayhem must first email us and wait for a response.
–International Terms and Conditions–
In addition to the above Terms and Conditions International customers should be aware of the following:
-International Economy Payments cannot be made via Paypal
-Splitpay monthly instalments is only offered to customers in the UK and not international customers (sorry this is Splitpays decision).
-Customers using Paypal (tracked items only) must have the correct shipping address added on their Paypal account if the address provided on our website does not match the one given to us via Paypal we will issue you with a refund and you will have to go through the payment process again.
Customs Import Taxes and Charges
Mystical Mayhem Hippy Clothing take no responsibility for any customs charges that you (the customer) may incur when goods are shipped into your country. Any import/custom charges that may arise related to items you have ordered will be the sole responsibility of you (the customer) and not Mystical Mayhem Hippy Clothing. Please see your own countries custom rules on import limits. A customs label will be attached to the front of any international order, this custom label is required by law and will display the actual weight, price and item being imported. As of 01-01-2021 items shipping to the EU will now incur VAT when it enters the destination country, there may also be other fees like a clearance fee. Please double check with your countries customs office before ordering so you understand the fees involved, we have included a copy of the percentage VAT to be paid (for items over £22) here.
Shipping times may vary from that advertised on the shipping cost page. Mystical Mayhem Hippy Clothing are not responsible of items entering other countries as custom controls differ from country to country and thus for times may be longer then expected due to unforeseen circumstances at your border control. Most customers report receiving their international orders within 5 working days to Europe and 8 working days to the rest of the world (excluding bank holidays and weekends) but as stated this subject to customs and border controls.
The Royal Mail state that international items will not be considered lost until after 20 working days for European destinations and 25 working days for all other destinations as this is a reasonable amount of time for items to make it to their
destinations. If you have used the tracked option we would refund or replace at this point.
Lost or Delayed Items
Mystical Mayhem Hippy Clothing take no responsibility for lost or delayed items unless customer use the tracked/insured option. We offer a tracked/insured service for any customers who wish to track the progress of their items. International customers who use the economy’Non Tracked’ shipping do so at their own risk.
We email all our customers with a confirmation email once the order is placed and then a dispatch email when the order is shipped, this dispatch email will contain the tracking information if tracked shipping is selected.
It is customers responsibility to check both their inbox and junk folder for these emails as customers are responsible for the tracking of their item.
Please see here for full international returns policy
Mystical Mayhem Clothing is the trading name of Happy Hopping Hippy Ltd, Registration no. 09939509, Registered in England, VAT 357283672,
45 Chestnut Way, Bidford on Avon, B50 4GF UK